Return & Refund Policy

Return & Refund Policy

Last Updated: January 12, 2026

At Recodelife, your satisfaction is our priority. We offer a straightforward and transparent return process to ensure you can shop with confidence.

1. 60-Day Return Window

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return. Requests submitted after this period will unfortunately not be eligible for a refund or exchange.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be in the same condition that you received it—unworn, unwashed, and unused, with original tags attached.
• Proof of Purchase: A valid receipt or order confirmation email is required.
• Non-Returnable Items: Personalized items, custom-made products, and gift cards are not eligible for return unless they arrive damaged or defective.

3. How to Start a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our support team at support@recodelife.com with your Order Number and the reason for the return.
2. Review: We will review your request within 1–3 business days.
3. Ship the Item: If your return is accepted, we will send you instructions on how and where to send your package.
   • Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

• Damaged/Incorrect Items: If the return is due to our error (defective, damaged, or wrong item sent), Recodelife will cover all return shipping costs.
• Customer Preference: For returns due to change of mind or incorrect size selection by the customer, the customer is responsible for paying the return shipping fees.

5. Refunds & Processing Timeline

• Inspection: Once we receive and inspect your return (usually within 2–3 business days), we will notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed automatically to your original payment method.
• Timeline: It may take up to 14 business days for the refund to reflect in your bank account or credit card statement, depending on your financial institution.
• Shipping Fees: Original shipping charges are non-refundable.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For size or color exchanges, please contact us at support@recodelife.com within the 60-day window.

7. Damaged, Defective, or Missing Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 7 days of delivery.

• We will require clear photos of the damaged item to process a free replacement or full refund.
• Reports for missing items must also be submitted within 7 days of the “delivered” status.

8. Contact Information

For any questions regarding returns or refunds, please reach out to our dedicated support team:

• Company Name: Recodelife
• Address: 8217 Creighton Ave, Los Angeles, CA 90045, United States
• Email: support@recodelife.com
• Customer Service Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)