FAQs

Checkout & Order FAQ

Last Updated: January 2, 2026

Q: What is the checkout process like on Recodelife?

A:
Our checkout process is simple and secure. After adding items to your cart, select “Proceed to Checkout” and follow the guided steps to:

• Enter your shipping information
• Review shipping method and cost
• Select a payment method
• Review all order details before completing payment

Please review your information carefully before submitting your order.

Q: What information do I need to provide during checkout?

A:
During checkout, you will be asked to provide your shipping address, billing address, and contact details. Providing accurate information helps prevent processing or delivery delays.

Personal information is protected using secure encryption technology. If you create an account, your details may be saved for faster checkout on future visits.

Q: What payment methods are accepted on recodelife.com?

A:
We accept the following secure payment options at checkout:

• Credit or debit cards (such as Visa, Mastercard, and other card networks supported through PayPal)
• PayPal

All payments are processed securely through trusted third-party payment providers. Full payment is required before an order can be processed or shipped.

Q: Can I modify or cancel my order after placing it?

A:
Order modification or cancellation requests may be submitted within 4 hours of placing an order.

This time window allows us to review requests before orders enter processing. After this period, orders may already be in preparation and may no longer be eligible for changes.

For details, please refer to our Order Adjustment & Address Verification Policy.

Q: How can I track my order?

A:
Once your order has shipped, you will receive a confirmation email with tracking information. You may use the provided tracking link to monitor delivery progress.

If you experience issues with tracking or delivery, please contact our support team.

Q: What is Recodelife’s return and refund policy?

A:
Eligible items may be returned within 60 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Approved refunds are issued to the original payment method within 14 business days after inspection and approval. Additional time may be required by your bank or payment provider.

Q: What should I do if I receive a damaged or incorrect item?

A:
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and clear photos of the issue.

After review, a replacement or refund will be arranged in accordance with our Return & Refund Policy.

Q: How can I contact Recodelife customer support?

A:
You can reach our customer support team at:

📧 support@recodelife.com

We strive to respond to inquiries as quickly as possible during our regular business hours.

Company Information

Company Name: Recodelife
Address: 8217 Creighton Ave, Los Angeles, CA 90045, United States
Email: support@recodelife.com
Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)